Support
Get help with NEVORA, a workforce scheduling and operations product of VELANI LLC.
Contact
We aim to respond to support and privacy inquiries within two business days. Business days are Monday through Friday, excluding public holidays observed in Puerto Rico. Requests that need investigation may take longer to resolve.
Never email passwords, codes, bank details or pay documents.
Common questions
I can’t sign in
Use your workplace address, Employee ID and password, whatever your role. A shared-tablet PIN is separate. To recover a password, use Forgot access on the sign-in page. If you no longer have the email address on your account, ask your manager or Owner: they can verify you and give you a recovery code. We will never ask for your password or a verification code by email.
Shift, time off or payAsk your manager
Ask your manager or workplace administrator about shifts, time-off decisions, pay or corrections to your work records. Contact NEVORA support if a problem in the app stops you from reaching them.
Report a problem
Include the app version, your device and its operating system version, and what happened. Add your workspace name if we need it to find the problem. Remove personal information from screenshots. Never email your password, a verification code, bank details or payroll documents.
Email support@thevelani.com with a short description of the item and where it appears, without unnecessary personal information.
VELANI LLC, 1654 Calle Tulipan, Suite 100, San Juan, PR 00927