Delete your NEVORA account

You can ask us to delete your NEVORA account and the information linked to it, in the app or on the web.

• In the app or on the web

  Open Profile, choose Delete my account, read what happens, re-enter your password and confirm. If you’ve uninstalled the app, sign in to NEVORA on the web and do the same; the page opens after you sign in.

  If you can’t sign in, use Forgot access first, or email support@thevelani.com and we’ll help you confirm it’s you.

• What happens next

  When you confirm, we save your request and show you a reference such as DEL-7KQ2M9XA. You’re signed out on every device and can’t sign in again. We aim to delete your account within 30 calendar days after we receive the request, and we email you when it’s done if we have your email address. Quote your reference to support@thevelani.com to ask about it.

• What is removed

  Your account and the information linked to it that can be deleted: your profile, sign-in details, sessions, notification subscriptions, calendar feed links and the content you contributed, including copies held by our service providers.

• What may be kept

  Some attendance, payroll, security or dispute records may have to be kept for a recorded obligation. We keep attendance, approved timecards, payroll calculations, published pay statements and their corrections and approvals for three years from the record’s final entry, and records supporting employment taxes for at least four years after the tax is due or paid, whichever is later; security and access logs for up to 90 days; records of privacy requests for 24 months after the request is closed; and records under a legal hold or unresolved dispute until the hold is released and the applicable period has passed. The longest applicable period applies, and a deletion request doesn’t restart it. Backups: Our database keeps a restore history of seven days, so changed or deleted information drops out of it after seven days. We may also keep separate recovery snapshots taken for a specific purpose, such as before a database upgrade. They are restricted to that purpose, are never used to restore your account after deletion, and are deleted once they are no longer needed for it. Kept records are restricted and never used to restore your account.

• Your job and your workplace

  Deleting your NEVORA account doesn’t end your employment or remove records your employer has to keep. If you’re the Owner, your company’s workspace stays open for the rest of your team; closing a workspace is separate, so email support@thevelani.com to arrange it.